Rafli Arraafi Albaasith

Production Application Support Engineer with 4+ years of experience supporting government tax applications across L1, L2, and L3-style escalation responsibilities. Experienced in ticket ownership through closure, SQL troubleshooting, data anomaly investigation, root cause analysis, production data operations, bug evidence preparation, manual testing documentation, UAT support, client communication, database backup/restore validation, and cross-team incident resolution. Progressed internally from Application Support L1 to L2 and then into a system administration role that still includes production application support, server deployment, vhost/reverse proxy setup, and data issue RCA